PARTS RETURN POLICY

We are fully aware that diagnosing an air suspension problem can be tricky. To be honest, most mechanics aren't familiar with the Ford/Lincoln air suspension system and "may" try to guess whats wrong rather than perform the necessary diagnostics needed to efficiently repair your vehicle....the first time.

We at American Air Suspension, with all do respect, cannot and will not send parts out "just in case" you need it as some parts are not pulled "off the shelf", but are actually built FOR YOU. If your mechanic says to you...."Get the part, and if we don't need it, send it back"....do yourself a favor and FIND ANOTHER MECHANIC! If this does happen, it means the mechanic is guessing and doesn't know what he/she is doing and is using your check book to further their education.

If you need help in diagnosing the problem with your air suspension, please ask us. We would be happy to help you. Because ALL SALES ARE FINAL, we would much rather help you diagnose your problem and fix it right THE FIRST TIME, than have an unhappy customer.

REFUNDS

IF we were involved in diagnosing the problem and do agree to accept the return of parts, a mandatory deduction of any shipping cost incurred AND 20% of the purchase price will be deducted from the refund as a restocking fee and the refund will be issued on the same credit card used in the original transaction. IF we were NOT involved in diagnosing the problem and we agree to a refund, the refund will be done as store credit in the form of an online coupon.

SHIPPING CHARGES

We charge a flat fee for shipping most of our parts that helps keep the cost of the part(s) down for our customers. What we charge our customers will ALWAYS be less than the actual cost to ship. On heavier parts like struts, what we charge our customer can be as little as half the actual costs. As you can see, if we give a refund after the part(s) have been shipped, we still lose money on shipping.

RESTOCKING FEE

Credit cards are a great, time saving way to order parts, but remember, WE are charged to accept your credit card. If we refund your money, we still have to pay the fee. This fee, along with the cost of the package and packaging supplies must be deducted from the original purchase price if you change your mind.

Thank you

American Air Suspension

 

 

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